The quickest and easiest way to start account recovery is right on your device. In Settings or System Settings, try to sign in on your device. If you don’t know your password and can’t verify your account information, you'll receive the option to start account recovery.
You can also start account recovery from
account.asclepios.cloud through your device’s browser (if your ip internet is authorized)
- If you started your account recovery in Settings, System Settings, or the Asclepios Support app, you can continue to use that specific device during the account recovery period.
- Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Asclepios Account until account recovery is complete. If your Asclepios Account is in use during your request, your account recovery will be cancelled automatically.
- If you started your account recovery request with account.asclepios.cloud through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery.
After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.
It may be several days or more before you can reset your password. Contacting Asclepios Support can’t help you shorten this time.
When the waiting period is over, Asclepios will send you a text or automated phone call with instructions to regain access to your account. If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to
asclepios.cloud/recover. Follow the instructions to regain access to your Asclepios Account.
